Resolved“Rip off”Resolved“Refund”Resolved“Customer service credit plans”Resolved“Dishonest”Resolved“Damaged Watch”Resolved“Horrible jewelry and poor customer service”Resolved“Horrible customer service”Resolved“Return Policy”Resolved“WOEST CUSTOMER SERVICE”Resolved“DO NOT SHOP THERE!!!”
How responsive is Jared The Galleria Of Jewelry's customer service?
18 Resolved
37 Unresolved
Total complaints: 55
Resolved complaints: 18 (33%)
Unresolved complaints: 37 (67%)
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ring store customer service refund diamond repair rude item jewelry engagement ring help quality sell warranty wedding rings purchased christmas gift exchange necklace fix
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Richie O’of US
Jan 25, 20247:43 am EST
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Engagement ring faulty
I am in the uk and got my partner ring purchased via a friend in New york June 2022. cost $5600 us and it was picked by us in new york. Within 4-5 months the stone started moving but when took it to uk jewelers they stated that the ring is a complex ring and they didn’t want to touch it because the could make it worst. When tried making contact with Jared...
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Robjadeof Washington, US
Nov 28, 20239:20 am EST
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Yellow diamond necklace purchased 9/27/23
I purchased a Levian yellow diamond pendant necklace on 9/27 as a gift for my daughter. However, my daughter has been struggling with the defective lobster claw clasp. I reached out requesting a return since the item was a gift but I am told I am outside the return window; however, purchases made 10/19 or after are being given until 1/24/24 for a return window. I was less than one month before that purchase window to be considered for the extended return window.
Claimed loss: $1,484
Desired outcome: Grant the extended return window for this item.
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bruceebbof Peoria, US
Oct 09, 202311:47 pm EDT
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Horrible customer service
On Sept 6, 2023 I took my jewelry in to be inspected as well as get new posts put on my earrings so I could have the screw on backs. The gal let me know my diamond was loose and a diamond was chipped on my ring so stated I needed to send it in to be fixed. I asked her to remove my ex from my account since we are no longer together. She stated she would...
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Is Jared The Galleria Of Jewelry Legit?
Jared The Galleria Of Jewelry earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
Our conclusion: After a detailed review, ComplaintsBoard finds Jared The Galleria Of Jewelry to be a trustworthy company. Although there's a 32% resolution rate for customer complaints, which deserves attention, Jared The Galleria Of Jewelry is known for their high standards and safety. If you're thinking about dealing with Jared The Galleria Of Jewelry, it's wise to check how they handle complaints.
We found clear and detailed contact information for Jared The Galleria Of Jewelry. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Jared The Galleria Of Jewelry's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Jared.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
A trust mark has been identified for a jared.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Jared The Galleria Of Jewelry as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Jared The Galleria Of Jewelry and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Jared.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Jared The Galleria Of Jewelry's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 32% of 0 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to Jared The Galleria Of Jewelry. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
N
no-dineroof Baton Rouge, US
Aug 06, 202310:32 pm EDT
Bad store manager/hostile environment
I was in the store shopping and observed the store manager berating a sales worker while she was with a guest and she ending up having an anxiety attack. The assistant manager came over and took control of the situation, only to have the Store Manager loudly criticize her and talk badly about her and the sales clerk. This was the most unprofessional individual I have ever seen and she needs to be disciplined/fired. She was very loud, unprofessional, rude and obnoxious. If it had not been for the other store manger being there this situation would have taken a very bad turn for the worst. The Store Manager clearly created a very highly hostile work environment that not only affects your workers but also customers like myself who was there shopping for an engagement ring. I would not shop or recommend anyone to shop there until you make a management change.
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renee pascalliof farmingville, US
May 09, 20233:59 pm EDT
Poor customer service
On April 25th at approximately 330pm I entered the Jared Galleria on Route 347 in Lake Grove near the Smithaven Mall. I was bringing my hearts of fire wedding band in to be fixed as one of the diamonds fell out and was found in my car. I was working with Carissa and she explained to me that even though I had been bringing my ring to them for inspections and diamond tightening, they would need to charge me for the repair. I then called my husband, being the purchaser of the ring and he came inside the store. When he came in I was explaining to him that they wanted to charge me for the repair of my ring. We had both asked how much the repair would cost and were awaiting an answer from Carissa. While waiting im explaining to him how my ring is constantly in there getting the stones tightened and that maybe I should bring it elsewhere because they must not be doing a good job if my stones are constantly loose. The assistant manager then decided to join our conversation without being invited. She said "It wouldn't benefit us to make your stone fall out because if you loose it we have to replace it at no cost". My husband and I kindly told Jennifer that we were not speaking to her and to please just get us the price of the repair as we had already been waiting about 10 minutes. Jennifer then got very upset and asked us to leave "her" store. I told her I would gladly leave and take my ring to Kay inside the mall to be fixed
Desired outcome: i would like to receive exceptional customer service when entereing Jarerd and I feel my ring should be fixed at no cost
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Alyssa Hockadayof US
Feb 23, 20233:03 pm EST
Online order
Terrible experience. Got the wrong item for: Diamond Necklace 1/4 ct tw Round 14K White Gold.
Went to the store in Concord,NC and they couldn’t take back the item because it was wrong. Then created a case. Nothing was ever done. Now I’m out $723.92? Don’t seem fair. Because it’s been since September, no one will do anything. Who can help?
Case #: [protected]
Order #: [protected]
Waiting on a refund for $723.92.
Desired outcome: Nothing was done.
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Warmule 1of US
Nov 07, 20226:09 pm EST
Chain clasp spring broke, Jared in Brea Ca said we had to pay
On 03/01/2020 I purchased a diamond heart pendant ($675) and a white gold chain (10WG FANCY 20", $250) for my wife. After 2 years, the spring inside the "lobster clasp" appears to be broken.
My wife took it back to the same Jared store (1631 East Imperial Highway, Brea , CA 92821) and they said she had to pay $125 to get it fixed. That's half the price of the chain, not to mention it was only 2 years old and she didn't wear it every day. My wife is 50 and takes meticulous care of her jewelry.
This is unacceptable and terrible customer service. It would be a simple fix to replace the clasp for little to no cost, but they want to gouge us $125 for a broken spring? Outrageous...
Desired outcome: Fix the clasp at no cost to us. We don't want anything more than you to stand behind the quality of your merchandise.
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Travis Jof US
Aug 04, 20222:34 pm EDT
Gold chain
I’ve had my chain for years now n the clasp broke mind you the clasp was soldered into the clasp which I liked a lot . So I brought my chain to Jared’s to have them repair the broken clasp .! They gave my my chain back with the clasp fixed but the repair job I’m not happy with at all the clasp is no longer soldered into the chain it’s hanging on by just a few gold links this chain is A 2500 dollar chain n I’m very unhappy with the repair and I’d like to b compensated for this mistake
U can email me back at [protected]@gmail.com
Or call me [protected]
Thank you very much!
Desired outcome: I want the value of my chain compensated to me so I can get a new one
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pauloconner@gmail.comof Houston, US
Apr 22, 20223:26 pm EDT
diamond ring
I had bought a ring from Jared in October 2019, during the pandemic, I was laid off from my job and with the circ*mstances going on in my life I had was to sell it. I went to a famous jewelry store close by and they had was to do an appraisal for my ring. when I asked, "what was it worth," them the manager of that jewelry store told me the ring is not all diamond ,some stone was diamond and other was Cubic Zirconia stone to my acknowledgement, I was shocked. I have been trying to reached Jared Galleria of Jewelry and their manager now for 1 year and no one ever contacted me about the situation.
need this to be solved asap.
Thanks PO
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Justintoddof Lakeland Florida, US
Jan 13, 20229:11 am EST
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Vera wang 2-1/5 14 carat white gold
I had ordered the ring 3 months ago, and just received it yesterday.. was not the ring I purchased first of all and secondly there were two diamonds missing from the setting! Extremely upset, and having a very hard time getting to the bottom of it. At this point I either expect the ring I ordered. Or a full refund of $7, 600 dollars
Desired outcome: Want the ring I ordered 3 months ago!
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BigTeeof LITHONIA, US
Feb 18, 202111:48 am EST
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Pandora/jared service
I wanted to get my wife a pandora ring for valentine's day. Was disappointed that they were no longer in store. So... I ordered it online and had it shipped to the store. Ordered 2/09/21 and was supposed to pick up before valentine's. Never received any information about order so I went to the store on 2/13/21 and was told it hadn't arrived but I could...
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AngelRaymondof Sarasota Springs, Florida, US
Jan 12, 20214:06 pm EST
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Received tarnished bead and discolored ornament, not packed properly either
On, 1/8/2021 I ordered a 2018 Pandora ornament and charm gift, this was my first purchase ever with the company... I received the item today, 1/12/2021. Upon pulling the Pandora box out of the shipping box the top of the box fell off and the ornament, delicate, fell on the ground and the bead flew across the room... because whom ever packed it didn't rubber band or tape the box closed. Although nothing was broken, I messaged Jared website with regards to the item. The woman I spoke with was helpful and stated she would take note of it to her supervisor. I then proceeded to ask her about cleaning the bead as I received it completely tarnished... the bead, where it should be bright white and sparkly silver around the stones and enameling is completely tarnished. She gave me link to Pandora for cleaning instructions. As I look on Pandora, I see I have none of the items to be able to clean this. I shouldn't receive an item I just purchased and have it Arrive tarnished and then have to clean it that ridiculous. As I look at this item more and more I see the resin enamel on the top of the ornament is more a yellow white than the resin enamel on the bottom. Which is a bright white. I'm definitely frustrated...This was a gift for someone, now I have to do the leg work to make it presentable.
Desired outcome: Replace item and have it look as though it is represented online
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Andres Edelsteinof US
Jan 06, 20201:57 pm EST
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watch repair service
I have an automatic TAG Carrera watch.- left it for repair in February 2019 due to condensation inside the console (the watch was warking well though)- After two momths, I paid $ 1, 250 for the service- In July the watch started having problems (stop working when in use)- I left it again and picked it up in September.- Only one month or le...
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RRankinof US
Jan 03, 20204:31 pm EST
customer service holiday gift return policy
I ordered a necklace as a Christmas gift on November 8th gave it to my wife on Christmas day the chain is too short tried to return it. Would not extend the 30 day return policy for christmas gifts. I will Nerver buy from them agin. I tried to return it to the local store, thay would not wave the 30 day policy, I then called customer service and talked with a superviser, the most thay might be willing to do is exchange it with something of like value.
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Bebe12of US
Nov 01, 20183:50 pm EDT
rolex watch
Purchased a pre owned Rolex watch, i was never told that the parts were "non factory enhancements." I went to mayors and JR Dunn to trade up and they told me that basically the watch isn't worth much. I spent $67000.00, basically just for the bracelet, the rest of the watch is bogus. I spoke to Jarad's and they would not stand behind the sale. They are a rip off. I think i should have been told the information and made my own decision as to whether i wanted to continue with the sale. I thought i was getting a genuine pre-owned Rolex, but i wasn't. Jarad's is a rip off. I will find every sight i can to include social media to be sure everyone knows how dirty Jarad's dealings are. Shame on you Jarad's for selling a fake Rolex!
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Amber Riedelof US
Oct 20, 20181:22 pm EDT
customer service
The last two times I have been to the Jared closest to me the employees have been beyond rude. My mother ordered her grandmothers ring to be dipped in white gold and they dipped it in yellow gold. They acted like it was her fault. The setting on the ring was white gold so why would you not make it match? They kept mentioning the "shank" and when I asked what the employee was referring to as the the "shank" she acted like I was stupid and explained it to me as if I were a child. I told her she didn't need to be rude about it. Yesterday my fiancé and I went in to look at wedding rings for him, we need a size 14.75-15. It's a hard find. Instead of telling us our options such as we can't use an alternative metal and have to use a gold based ring, she asked if we had looked online and kept referring to looking online. I really want him to have what HE wants in a ring and HE be happy with it because it symbolizes our life together. I'm also not comfortable buying something like that from an unknown entity and giving them my money foolishly. Where has customer service gone?
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tracdooof US
Aug 20, 201812:34 pm EDT
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paid for a special order sapphire - just found out it's a zircon!
we picked out engagement ring and wedding bands at end of may. wanted a teal sapphire, they said they would order it. he picked up the rings in june, proposed mid-july. there is a clear stripe, 1/3 of the size of the stone, the ends are much brighter. is it painted? i have no idea? so i take it to the jared's near my home and they tell me it is actually a topaz and it is the cut of the ring that makes it look that way, but i need to go back to the original store. so we make the 2-hour round trip, and they tell me it is actually a zircon. and they have no comment on why there is a clear stripe in the middle. they say because it is more than 30 days from the dated purchase at the end of may - we are stuck with it. i want none of the purchase. i have no interest in financially supporting such an unethical company. before we left they agreed to take out the stone and credit his account the price of the stone. but i want none of it. i want them to take it back, zero out his account, and get out of my sight.
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Movado watchof US
Apr 30, 20186:07 pm EDT
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movado vizio watch
Left my watch for a battery change At Old Country Rd., store I waited a month for my watch. Two days later my watch was not working, two things that really bother me here one the fact that I was overcharged nearly 3 times the amount that the battery should've cost . My watch had minor hairline scratches Visible only with a loop but when I received my watch it had scratches that I could see without a loop that were not there for this reason I did not take my watch back to Jareds For its warranty no one in their right mind would go back to a place that couldn't fix the watch the first time to boot give it back to me with scratches that weren't there.Ultimately I had my watch repaired at Tourneau corner cost me $35 not 75 which was the price they charged me Waited for my watch was repaired within one hour without any damages
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scord5of US
Mar 29, 20186:12 am EDT
refund of my 20%
in February 2018 I bought a ring and they wanted 20% down which I used a credit card. I went to the store to return it February 15 and never received my 20% down payment back which was 505.95. I have been fighting with Jared and my credit card company with no help. Its march 29th and as of now they have stolen 505.95 from me. I will be filing a police record and place a bbb complaint as well. I have proof of all this information. Jared employees need to be trained better. They also need a better system for customers
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Penny nof US
Jan 10, 201811:25 am EST
sales clerks
I had purchased a very expensive semimount at Jared's about 10years ago. It was a horrible experience. That aside I went back last weekend, under diress. A prong had bent over...that was MY fault. Jared's wouldn't even touch the ring unless I bought an appraisal. The 3 carat diamond I have in the mounting did not come from them. They stated that work could not be performed without an appraisal. While I waited for the manager to return I decided to peruse their measly selections. An extremely snotty clerk waited on me. Apparently my new name is "sweetheart" or "honey". This is very condescending and I don't like the familiar tone. He TOLD me to take off my Tahitian pearl, diamond and 18kt gold ring. I asked why. He said it was pretty and wanted to take a closer look. I comply and hand over the ring. He then proceeds to verbally tear apart the ring. Asking why it's set in STERLING. I had to correct the simpleton. I did NOT buy an appraisal and I will NEVER return. These minimum wage folks have no right to question me, an experienced diamond and gem buyer. Factually I once managed a very large jewelry store. I do know a thing or two about gemstones. So, that's two visits and two very bad experiences. Since when do these people, whom expect you to spend your hard earned money on a LUXURY decide it's OK or acceptable to treat prospective buyers in such a manner? What low brow people. By the way, I found nothing that appealed to me. Their selections are mediocre at best and so very "see em" On every corner type junk"...common in every way. If being insulted is your thing, by all means go to Jared's. They'll serve you well in that regard.
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Overview of Jared The Galleria Of Jewelry complaint handling
Jared The Galleria Of Jewelry reviews first appeared on Complaints Board on Feb 5, 2009.The latest review Engagement ring faulty was posted on Jan 25, 2024.The latest complaint Rip off was resolved on Dec 22, 2014. Jared The Galleria Of Jewelry has an average consumer rating of 2 stars from 55 reviews.Jared The Galleria Of Jewelry has resolved 18 complaints.
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2.0
336 reviews
